Your privacy is important to us. This policy explains what we use your information for and the legal grounds we have to use it.
Along with our business, information technology and service delivery systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:
UK Data Protection Act 1988 (DPA)
EU General Data Protection Regulation 2018 (GDPR)
What does this privacy policy apply to?
This privacy policy applies to all the information that we hold about you, however we obtain it. We collect information at different points in our relationship with you, for example when you contact us via the website to download a worried directors guide, through to when you phone us, meet us and then hopefully become a customer.
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What information about me is collected on this website?
We collect two types of information: personally identifiable information and non-personally identifiable information.
Personally identifiable information
Personally identifiable information is information that identifies you or can be used to identify or contact you. Such personally identifiable information may include your name, company address, your email address and your telephone number.
You do not have to provide us with any personally identifiable information in order to use this website. We only collect personally identifiable information from you if you voluntarily submit such information to us (i.e. when downloading guides from the website, registering for an event, signing up for our email newsletter or requesting further information from us via email or via the request form on our website).
Non-personally identifiable information
Non-personally identifiable information includes user IP addresses, browser types, domain names, and other anonymous statistical data involving the use of this website. We use this information to help us understand how people are using this website and to improve and market the website.
| Things you do | What information is collected | What is it used for | Our legal grounds for collecting it |
| Browse the website | Information about your computer, such as which browser you are using, your network location, the type of connection you are using (e.g. broadband, ADSL etc) and your IP address. This is done through cookies and is transmitted to our analytics providers as detailed below. | Improving content and functionality on our website. | Legitimate interests of KSA Group to improve and promote its services.The level of information gathered is not intrusive as it is only used to determine if the website works well and to enable KSA Group to improve its services. |
| Sign up to receive our email newsletter | We will collect your email address. | Sending marketing communications to you. | Consent.You have the right to withdraw your consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn. |
| Download a Guide such as the Worried Directors Guide | We will collect your email address, your full name and your phone numberAt the point at which we do this you will have the opportunity to opt out of receiving marketing communications from us. | We will use your details to send you the information you have requested.Unless you have opted out we will also use your email address to send you marketing communications. | Legitimate interests of KSA Group to inform customers and potential customers about developments to our products and services. |
| Fill in a contact form on the website and request that we contact you. | We will collect your email address, your full name, your email address and your telephone number. | We will use your details to contact you with the information you have requested.Unless you have opted out, we may also use your email address to send you marketing communications. | Legitimate interests of KSA Group to inform customers and potential customers about developments to our products and services. |
| Send us an email or phone us up | We will collect your email address and other information contained in the email such as your name, your company and the details of your request. | We will use your details to contact you with the information you have requested.Unless you have opted out, we may also use your email address to send you marketing communications. | Legitimate interests of KSA Group to inform customers and potential customers about developments to our products and services. |
| Registering for an event such as a seminar or launch | We will collect your email address, your full name, your company name, your email address and your telephone number. | We will use your details to send you details of the event for which you have registered.Unless you have opted out, we may also use your email address to send you marketing communications. | Legitimate interests of KSA Group to inform customers and potential customers about developments to our products and services. |
| Give us your business card at a meeting or an event | We will collect the information given on your business card. | We will use your details to contact you with the information you have requested.Unless you have opted out, we may also use your email address to send you marketing communications. | Legitimate interests of KSA Group to inform customers and potential customers about developments to our products and services. |
Our analytics providers
Google Analytics
KSA Group uses Google Analytics and Get Clicky to collect and analyse anonymous statistics about usage of our website. When browsing our website, Google Analytics and Get Clicky will assign a random ID to your browser that is stored in a cookie. Unless deleted, this cookie persists for a period of up to two years since your last interaction with the companyrescue.co.uk website. We collect and use this ID to anonymously differentiate between individuals who use the Company Rescue website. This enables us to carry out analysis to further improve our online experience for customers.
To opt out of being tracked by Google Analytics across all websites, visit: http://tools.google.com/dlpage/gaoptout.
Google remarketing cookies
We will also use cookies to assist us in tailoring how we advertise our services to you when you visit certain third party websites. This is known as ‘retargeting’, ‘remarketing’ or ‘behavioural advertising’. When you visit certain pages on this website, a cookie will be downloaded onto your computer which will enable us to tailor advertisements that would appear on certain third party websites having an agreement with behavioural advertising providers to display such advertisements. If you do not wish to allow us to use cookies in this way, you can visit www.google.co.uk/privacy/ads to opt out.
Log Files
We also collect non-personally identifiable information through our internet log files, which record data such as user IP addresses, browser types, domain names, and other anonymous statistical data involving the use of this website. This information may be used to analyse trends, to administer the website and to monitor the site’s use.
KSA Group customers
Organisations becoming a customer of KSA Group are required to provide certain personal data relating to their roles as a director of a company that we are helping. These will be retained, as part of the records relating to that customer, on our own secure servers hosted in our offices. Sensitive information which is collected in relation to building a “Statement of Means” which may be needed where a director has personally guaranteed the debts of the company will also be kept on this server. This sort of information will not be on our CRM and marketing contact databases as outlined above.
Who operates this website and where are our servers located?
KSA Group Ltd operates this website hosted in HeartInternet servers in the EU. We also share data from this website with a 3rd party data providers for marketing and CRM purposes. These Sharpspring hold the data on their servers in the US and are certified to be compliant with the EU-U.S. Privacy Shield Framework with respect to transfer of data to the US. We also have data processor agreements in place with the suppliers with whom we share data in this way.
The way we use information
We use the information you provide about yourself when registering for an event, registering to download materials, requesting information from us or signing up for our email newsletter to fulfil your request. We may use it to send you service-related emails related to your account as well as marketing emails in which we may provide you with information about our products or services which may be of interest to you, in line with our legitimate interests. Every marketing email we send you will include an unsubscribe link which you can use to opt out of receiving them at any time, or you can email us at robertm@ksagroup.co.uk and request to be removed from the marketing list.
We do not share any of the information we collect about you with any with any outside parties except to the extent necessary to complete your order and to comply with the requirements of any statutory body with competency in the jurisdiction within which you or we are located, or from within which we provide any service to you or you consume any service.
We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Data breaches
We will report any unlawful data breach of this website’s database or the database(s) of any of our third-party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
Our commitment to data security
To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Changes to our privacy policy
This privacy policy may change from time to time in line with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.
Your rights
You have certain rights in relation to the information that we hold about you. The most important of these rights are set out as follows:
- You may request (in writing to info@ksagroup.co.uk or to our registered office address below) details of the personal information that we hold on you and the purposes for which it is held. Your request will be met as quickly as possible and within one month at the latest and we will usually provide such details to you by way of an email where you have contacted us by email or otherwise by a photocopy or computer printout. Provision of such information may be subject to an administration charge (as permitted by the relevant legislation). Please put “Subject Access Request” in the subject to help us get your request to the right person.
- You may request at any that we stop using information about you for the purpose of informing you about our services, either by sending us an email to robertm@ksagroup.co.uk or by clicking on the unsubscribe link in any marketing-related email that we send you.
EU – U.S. Privacy Shield
Sharpspring complies with the EU-U.S. Privacy Shield Framework set out by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. KSA Group has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/
In compliance with the Privacy Shield Principles, Syntec commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact KSA Group at 99 Bishopsgate, London. EC2M 3XD
The data controller of this website is: KSA Group Limited, a UK Private Limited Company with company number: 3529985
KSA Group Ltd’s registered office is:
Units 6-7 The Chandlery,
Quayside
Berwick Upon Tweed
TD15 1HE
How to contact us
Should you have other questions or concerns about these privacy policies, please call us on 020 7887 2667 or send us an email at robertm@ksagroup.co.uk